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Purchasing security:

The shop allows you to pay for your purchases directly by completely secure computer methods. Payments from the shop are transmitted securely by Crédit Mutuel's electronic payment system. No payment data concerning you is stored on the Faistoichic site, thus eliminating any possibility of fraud by hacking our site.


Data security:

All data about you is encrypted before transiting the Internet by Secure Socket Layer (SSL) technology, thus ensuring its security. The site is hosted by a professional service provider itself protected by the latest technologies.


Delivery security:

To reduce transport costs as much as possible, tous products with a small or medium footprint are shipped by a Colissimo Suivi postal service. In addition to being economical, this service delivers in 48 hours throughout the France and offers you the possibility of picking up the products ordered at your post office near the delivery address in case of absence of the place of initial delivery when presenting the postman. Concretely, if you are absent on the day of delivery, your postman will leave you a notice of passage in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, it is possible, as in any shipment, that there may be a delay in delivery or that the product goes astray. In the event of a delay in delivery compared to the date we have indicated in the shipping email, we ask you to report this delay by calling us by phone or by sending us an email. We will then contact Swiss Post to start an investigation. A Swiss Post survey can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be re-transported immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we return a replacement product to you, at our expense. If the ordered product(s) were no longer available at that time, we will refund the amount of the products affected by the loss of the carrier. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strike.



All data about you is encrypted before transiting the Internet by Secure Socket Layer (SSL) technology, thus ensuring its confidentiality.

In accordance with the Data Protection Act, the processing of personal data on the Faistoichic website is the subject of a declaration to the CNIL. You have the right to access and rectify this data. To exercise this right, you can either send an email to the site administrator or send a letter to customer service.



Cookies are small files that are placed on your computer for the sole purpose of facilitating your navigation on our site and personalizing the service offered to you.

In accordance with the Data Protection Act of 6 January 1978, the personal data you provide to us are processed and stored under conditions designed to ensure the security of information.